59 CACK CIRCLES...

I received an email from Black Circles to say they couldn’t replace my tyres at the fitter I had selected, as they had staffing issues. <sigh> But worry not, they could book me into another fitter in the local area. <yay>

I selected another fitter (that I’d heard bad reviews of, to be honest) and crossed everything that it would go okay.  Much later, I received an email saying that they couldn’t fit me in on the day I asked for it as there were issues getting the tyres to the fitter on short notice.  I suspect that if they had got off their arses and dealt with my case immediately, then the tyres would have been there.

So I replied to express my annoyance that I had to change fitter and now had to change the day. Also, they called me ‘Ross’ in the email. I mentioned that, too.

Suddenly, I received a snivelling email: “I sincerely apologize for how unpleasant this experience has been for you. I completely understand your disappointment, which is why I would like you to know that I will completely take ownership of your booking from now on to ensure everything goes smoothly from here on out.”  Just in the nick of time, eh?

So now I’m booked in and ready to go. They even said that they would offer a goodwill payment after completing the fitting just for all the inconvenience. I look forward to receiving that £5 Black Circles voucher that needs to be used within the next 60 days.

In related news, my documents were accepted, my new number plates were made, and the company sent me my tracking number so I could follow the progress of my package.  This is the service that we expect these days.